Refund policy

⚠️ Wig Hygiene & Return Requirements

Because wigs are worn directly against the head, all wigs must be returned in 100% original, unworn, and unaltered condition to be eligible for a refund.

Returns will be rejected and no refund will be issued if any of the following apply:

  • Lace has been cut, trimmed, or altered
  • The original zig-zag part has been changed or altered
  • Glue, adhesive, tape, makeup, or other products have been applied
  • The hair has been brushed, combed, washed, conditioned, or styled
  • Heat has been applied
  • Hair products or styling products have been used
  • The wig shows signs of wear, handling, or alteration
  • Tags have been removed
  • The original box or packaging is missing
  • Any included free gifts are not returned

Please do not try on a wig while wearing makeup, skincare, hair products, or other products that could transfer to the wig.

Return Window

Returns are accepted within 14 days of the delivery date.

To be eligible for a refund, the item must meet all of the return requirements above and must be returned with:

  • Original tags attached
  • Original box and packaging
  • All included accessories
  • Any free gifts included with the order

Customers are responsible for all return shipping costs.

📦 Lost, Stolen, or Misdelivered Packages

Once an order has been shipped and tracking confirms delivery to the address provided at checkout, Camille’s Crown Closet is not responsible for packages that are lost, stolen, misplaced, or otherwise missing after delivery has been confirmed by the shipping carrier.

Customers are responsible for providing a secure and accurate delivery address and for ensuring that someone is available to receive packages when necessary.

If tracking shows that your package has been delivered but you cannot locate it, please:

  1. Check around your delivery location and with household members, neighbors, or your building's management.
  2. Contact the shipping carrier directly to report the missing package and request assistance.
  3. If applicable, contact your local postal service or carrier and request a delivery investigation or claim.

Camille’s Crown Closet cannot guarantee replacement or refund of an order that the carrier confirms as delivered.

We strongly recommend shipping to a secure location where packages can be safely received.

Final Sale Items

The following items are FINAL SALE and are not eligible for return or refund:

  • Hot Buys
  • Open Box items
  • Clearance items
  • Gently Used items
  • Special Offer items
  • Overstock items
  • Discontinued items
  • Limited-Time Sale items
  • Wig care products
  • Gift Cards

How to Start a Return

You must contact us and receive return authorization before sending an item back.

To request a return, please email us at:

info@camillescrowncloset.com

Please include your order number and the reason for your return.

Items sent back without first receiving return authorization may be refused and returned to the customer at the customer's expense.

Once your return request is approved, we'll provide instructions on where to send your package.  All items approved for return must be shipped within 5 calendar days.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or you received the wrong item, please contact us within 3 days of delivery so we can evaluate the issue and make it right.

Please include photographs when contacting us about a damaged, defective, or incorrect item.

Issues reported more than 3 days after delivery may not be eligible for a refund, replacement, or store credit.

International Orders

For international orders, including the UK, Canada, and other countries:

  • The customer is responsible for return shipping costs.
  • The customer is responsible for any customs fees associated with returning the item.
  • Original shipping charges are non-refundable.
  • Import duties and taxes paid at the time of delivery are non-refundable.

International returns must meet all of the same hygiene and return requirements outlined above.

Refunds

Once your return is received, we will inspect the item to verify that it meets our return requirements.

If your return is approved, your refund will be issued to the original payment method within 10 business days of the return being approved.

Any discounts applied to the original purchase will be reflected in the refund amount.

If a returned item does not meet our return requirements, we will notify you that the return has been rejected and no refund will be issued. The item may be returned to the customer at the customer's expense.

Store Credit & Reward Points

Reward points used toward a purchase are forfeited when that purchase is returned.

Any store credit earned from the purchase of an item that is subsequently returned will also be forfeited and removed from the customer's account.

Questions About Returns?

We're always happy to help.

Please contact us at:

info@camillescrowncloset.com